Thank you for your patience whilst IT have been resolving the problems. The majority of our systems are now back online and IT are working hard to resolve the final few.
Nearly all problems have been resolved, although customers may still get a "delivery failure" reply if emailing a Council department.
You can still carry out most transactions on our website. If you need to contact us by phone and your call is urgent we will try to help you. If your call is not urgent please contact us in the latter half of next week as we anticipate the first half of the week to be extremely busy.
We apologise for any inconvenience while we work to resolve this problem.
Currently our bin calendar search does not display collection dates for shared bins within flats. If you need to check when your shared bins are emptied please contact firstname.lastname@example.org or call 03450 450063.
The unique underground bin system at the North West Cambridge Development is a different approach to managing recycling and waste and is one of the largest of its kind in the UK.
Wheelie bins do not feature at the development at all, instead residents place their recycling and waste into sleek steel bin chutes set into the pavement outside their homes. The waste falls into an underground chamber and a sensor notifies us when it is full so that collections are only carried out when they are needed. A special lorry then hoists the container out of the ground with a crane and empties the waste into the vehicle.
The many benefits for the residents include not having to store or move wheelie bins, or remember when and which bins to put out for collection.
Log on to the residents' portal to find details about waste, recycling and composting, or read our leaflet:
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