Thank you for your patience whilst IT have been resolving the problems. The majority of our systems are now back online and IT are working hard to resolve the final few.
Nearly all problems have been resolved, although customers may still get a "delivery failure" reply if emailing a Council department.
You can still carry out most transactions on our website. If you need to contact us by phone and your call is urgent we will try to help you. If your call is not urgent please contact us in the latter half of next week as we anticipate the first half of the week to be extremely busy.
We apologise for any inconvenience while we work to resolve this problem.
Some complaints come from people who become ill after eating out and believe that they may have contracted food poisoning.
With such complaints we have to establish if a problem exists, and if it does, we take action to stop it happening again.
Our role is not to seek compensation and we cannot be involved in any financial aspect of the complaint.
The purpose of investigating food complaints is to ensure they don't happen again. Where producers/manufacturers have failed in their duty to provide safe and wholesome food, is to fulfil an enforcement duty.
Our investigation does not seek compensation or redress from the producer/supplier. Food complaints will not be returned following any investigation.
Once you pass a food complaint to us, we will consider the complaint in the context of normal food production/sale and decide what course of action to take. There are various options that we will discuss with you when the officer calls to collect the food or complete the food complaint form. However it is our decision what action to take.
If you would like to make a complaint about a food item you have purchased in South Cambridgeshire, contact us using the details below.
Please save the food in its original container and keep the receipt for the food if you have one. If the item of food is one of a number of units (e.g. one carton of yogurt from a pack of four) it is useful to have these as well.
Once a food complaint has been made, an officer will either contact you to arrange to collect the food or, if you are able to, bring it in to the Council.
We will ask you a number of questions relating to:
We will ask you whether you are willing to give evidence in Court, this may be in person, or more likely via a Witness Statement. This is essential if we are going to take formal action.
Advice on handling food complaints
We will only investigate complaints about food premises which relate to food safety and are located in South Cambridgeshire.
Common complaints about a food premises include:
If you would like to make a complaint about a food provider in South Cambridgeshire, contact our Food & Safety Team using the details below.
We will not investigate complaints about the price of food, or poor customer service, etc.
If you have concerns about these types of issues, please contact Cambridgeshire County Council's Trading Standards Team.
If you suspect you are suffering from food poisoning, you must visit your GP.
Your GP will arrange for a test to determine the actual nature of the problem.
If the test is positive for a food poisoning bacteria, our Food & Safety Team will automatically be informed of the result.
An Environmental Health Officer will contact you to attempt to discover the likely source of the infection.
For further details regarding about food poisoning, see our Food Poisoning page.
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