We are working to resolve IT problems that mean people completing benefit online forms may not be able to complete or submit them.
The problems also mean that our staff and contact service are not able to access all their computer systems.
You can still carry out most transactions on our website. If you need to contact us by phone and your call is urgent we will try to help you. If your call is not urgent please contact us next week.
Apologies for the inconvenience while we resolve this problem.
There are a number of disregards, exemptions and discounts which might be appropriate for disabled and vulnerable people, and those who care for them.
Please contact us at email@example.com or 03450 450 064 if you think you might be eligible.
If a property was originally designed or has been adapted to meet the needs of a resident’s disability, it can be discounted to the Council Tax Band below.
Please see our Disabled Band Reduction page more information.
If you leave your home unoccupied for any of the below reasons, your property can be given an exemption for Council Tax.
Please notify us that someone has moved to receive care.
To receive the disregard, a person must be certified as eligible by a Registered Medical Practitioner, and they must be entitled to an appropriate benefit (these include Attendance Allowance, Employment and Support Allowance, Daily Living Component of PIP and Disability Living Allowance - contact us for a full list of relevant benefits).
(these include Attendance Allowance, Daily Living Component of PIP and the highest rate care component of Disability Living Allowance - contact us for a full list of relevant benefits).
Where a second dwelling in a single property (an annexe for example) is occupied by a dependent relative, that annexe might be exempt from Council Tax.
If you think you may be entitled to a discount, you should contact the Revenues Team on firstname.lastname@example.org or call us on 03450 450 064
You will need to continue to pay your Council Tax as per your instalments until a discount or exemption is granted.
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