Thank you for your patience whilst IT have been resolving the problems. The majority of our systems are now back online and IT are working hard to resolve the final few.
Nearly all problems have been resolved, although customers may still get a "delivery failure" reply if emailing a Council department.
You can still carry out most transactions on our website. If you need to contact us by phone and your call is urgent we will try to help you. If your call is not urgent please contact us in the latter half of next week as we anticipate the first half of the week to be extremely busy.
We apologise for any inconvenience while we work to resolve this problem.
This is a scheme which aims to ensure that disabled people do not pay more because they live in a larger property than they would have needed if they were not disabled.
The requirements for the reduction are:
The property must be the main residence of at least one disabled person and it must have at least one of the following features:
The room does not need to have been specially built for the disabled person, but the room or wheelchair must be of major importance to the well-being of the disabled person, due to the nature and extent of their disability.
The discount available is equivalent to paying one band lower. For example, a band E property would be charged as if it were in band D. If your property is already in the lowest band (band A), your bill will be reduced by one-ninth of the band D charge.
If you feel you might be eligible, please email us at email@example.com to request an application, or call us on 03450 450 064.
If you are granted the reduction, and then at a later date the disabled person’s main residence changes to a different property, you must tell us as the discount may no longer apply.
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