We are working to resolve IT problems that mean people completing benefit online forms may not be able to complete or submit them.
The problems also mean that our staff and contact service are not able to access all their computer systems.
You can still carry out most transactions on our website. If you need to contact us by phone and your call is urgent we will try to help you. If your call is not urgent please contact us next week.
Apologies for the inconvenience while we resolve this problem.
This page contains some of the questions we are asked most frequently about Elections and Electoral Registration. Click on the question below to show the answer.
Elections are taking place on 3 May 2018 for all seats on South Cambridgeshire District Council and for all parishes in the district.
If you are registered to vote and entitled to vote at the elections taking place, you will receive a poll card around the end of March. Your poll card will tell you where you should go to vote.
You can choose to vote by post or by proxy. Find out more on our voting by post or proxy webpage.
Individual Electoral Registration (IER) was introduced in England on 10 June 2014. IER requires residents to be responsible for their own registration - electors can no longer be registered as part of a household.
IER also introduced online registration, making the process quicker and easier. Visit www.gov.uk/register-to-vote to register and find out more.
Poll cards do not always arrive together, but it would be best to check that you are on the Register by calling 03450 455 214.
Even if you have registered to pay council tax or receive other council services, you may still need to register. This will especially be the case if you have recently moved house.
It will almost certainly be much harder to obtain credit if you are not on the Register.
The Full Register has the names and addresses of everyone registered to vote and is updated every month. Anyone can look at it at the Council's office, but copies can only be supplied for certain purposes, such as elections and law enforcement. Credit reference agencies are also allowed to use the Full Register, but only to check your name and address if you are applying for credit, and to help stop 'money laundering'. Anyone who has a copy of the Register will be committing a criminal offence if they unlawfully pass on information from it.
The Open Register is available for general sale and can be used for any purpose. You can choose not to be on it. It will be kept separate from the Full Register and updated every month. The Open Register can be bought by any person, company or organisation and could be used for different purposes such as checking your identity and commercial activities such as marketing.
Should you "Opt Out" of the Open Register?
If you do tick the "opt out" box when registering, your name and address will only appear on the Full Register. If you do not tick the box, your name will also appear on the open version of the Register, which anyone can buy. This means anyone can use your details for any purpose. To opt out once already registered you can email firstname.lastname@example.org
The Register is not available to view online.
A paper copy of the Register can be inspected in person at the Council's offices in Cambourne.
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