Thank you for your patience whilst IT have been resolving the problems. The majority of our systems are now back online and IT are working hard to resolve the final few.
Nearly all problems have been resolved, although customers may still get a "delivery failure" reply if emailing a Council department.
You can still carry out most transactions on our website. If you need to contact us by phone and your call is urgent we will try to help you. If your call is not urgent please contact us in the latter half of next week as we anticipate the first half of the week to be extremely busy.
We apologise for any inconvenience while we work to resolve this problem.
Under the Environmental Protection Act 1990 any dog found wandering in a public place alone can be seized by the Council as a stray and taken to kennels. Owners will have to pay a seizure and kennelling fee* before the dog can be released. If the dog is not claimed within seven days it will be signed over to the kennels for possible re-homing and you as the former owner will lose all rights to its return.
It is a legal requirement that every dog in a public place must wear a collar and tag with identification. This enables anyone finding a stray dog to contact its owner.
From April 2008, Cambridgeshire Police no longer has any responsibilities for stray dogs. Stray dogs will no longer be accepted at any Police Station within South Cambridgeshire at any time, including outside normal office hours and at weekends.
Between 8:00am and 5:30pm (Monday - Friday) call us on 03450 450 063 to check if it has been reported found - it may have been found by someone nearby who still has it. Leave as many details as possible about the dog and the location in which it was last seen so that we can contact you if it is found. You should also contact Wood Green Animal Shelter to check if they know where it is.
If the dog has been seized and taken to the Council's kennels you will need to pay a seizure and kennelling fee* to the Council before your dog can be released. The fee must be paid at our Cambourne office where you will be issued with a receipt. If the office is closed (e.g. at the weekend) you will have to wait until the office is next open. You will need to take the receipt to the kennels as proof of ownership and payment. Under no circumstances will the dog be released without a receipt.
* Prescribed dog seizure fee = £25.00
Transportation/Admin fee = £57.00
Kennelling fee = £20.00 per day (plus VAT), plus veterinary fees (if applicable)
Do not approach a dog if you are unsure whether it is friendly or not. If you find a stray dog between 8:00am and 5:30pm (Monday - Friday) call us on 03450 450 063 to check if it has been reported lost - it may belong to someone nearby. You should also contact Wood Green Animal Shelter to check if it has been reported lost to them.
If the owner is not known, you should either take it to Wood Green Animal Shelter who will house it (please remember to call them before you go to let them know you are coming) or keep it, if you feel confident to do so, until we can pick it up. Please be aware that we cannot guarantee same day collection; on occasions an officer may not be available until the next working day.
If you find a stray dog after 3:30pm, we will be unable to collect the dog until the next working day* at the earliest. You should keep it, if you feel confident to do so, until we can pick it up. Alternatively, you can take it to our 'Out of Hours' kennels. To do this call us on 03450 450 063 so that you can make the necessary arrangements, but please remember we cannot collect stray dogs out of hours.
* Please note, Monday is the the next working day after Friday
If you find a stray dog and want to keep it you are legally required to notify the council. It is possible to retain the dog but you must agree to keep the dog at your address for a period of one month and to hand it over to the original owner if they come to claim the dog. The dog legally remains 'found property' and the original owner can reclaim it at any time so the dog never truly becomes the property of the finder.
If during the month you decide that you do not wish to keep the dog you must hand the dog to the Council. You are not allowed to give it to a friend or relative.
If you see a dog that you believe is dangerously out of control or a threat to the public please contact your local police station.
If you have concerns about the welfare of a dog, which could lead it to be a danger, contact us with as much information as possible so we can look into it.
Under the Dangerous Dogs Act 1991 if a dog is dangerously out of control in a public place or in a private place where it is not permitted the owner and the person who was in charge of the dog at the time is guilty of an offence.
Dangerously out of control means "any occasion on which there are grounds for reasonable apprehension that it will injure any person, whether or not it actually does so...". The dog does not have to have injured anyone.
If you believe that an animal is being mistreated by its owner, contact the RSPCA via their website or telephone 0300 1234 999, to investigate.
Under the Dogs (Fouling of Land) Act 1996 it is generally an offence for anyone in charge of a dog to allow it to foul unless they clear it up. If there is a persistent problem with dog fouling in your area we have a number of options.
If you have a problem with a barking dog in your area, call 03450 450 063 for the Environmental Health section. When you do contact us it would be helpful if you could provide us (wherever possible) with your name and contact details so we can keep you fully informed and up to date with your enquiry.
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