Thank you for your patience whilst IT have been resolving the problems. The majority of our systems are now back online and IT are working hard to resolve the final few.
Nearly all problems have been resolved, although customers may still get a "delivery failure" reply if emailing a Council department.
You can still carry out most transactions on our website. If you need to contact us by phone and your call is urgent we will try to help you. If your call is not urgent please contact us in the latter half of next week as we anticipate the first half of the week to be extremely busy.
We apologise for any inconvenience while we work to resolve this problem.
South Cambridgeshire District Council does not upkeep the drainage system however if public health is put at risk by poorly maintained drains Environmental Health have the ability to insist that any necessary works are carried out.
Private Property: Health & Environmental Services can insist that the property owner maintains the drainage - 03450 450 063 (8am to 5:30pm, Mon - Fri).
Council Property: Housing Services will fix any serious drainage problem - 03450 450 051 8am to 5:30pm, Mon - Fri.
Public Mains: Anglian Water are responsible for the upkeep and any problems should be reported to them.
Land Drainage: The responsibility for the drainage of land is usually that of the landowner. In some rare cases it may be that the drains upkeep has been passed onto the council. If you are not sure please contact Health & Environmental Services and ask for the Drainage Manager (see contact details below).
Awarded watercourses are a network of drainage ditches throughout the district for which the council is responsible for the maintenance of.
If you have any questions relating to an awarded watercourse please contact the Drainage Manager at Health & Environmental Services.
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