Thank you for your patience whilst IT have been resolving the problems. The majority of our systems are now back online and IT are working hard to resolve the final few.
Nearly all problems have been resolved, although customers may still get a "delivery failure" reply if emailing a Council department.
You can still carry out most transactions on our website. If you need to contact us by phone and your call is urgent we will try to help you. If your call is not urgent please contact us in the latter half of next week as we anticipate the first half of the week to be extremely busy.
We apologise for any inconvenience while we work to resolve this problem.
Section 79(1) of the Environmental Protection Act requires the local authority to take such steps as are reasonably practicable to investigate complaints that relate to:
The following are not actionable:
Where the department cannot take action, we shall do our best to advise you of other organisations (e.g. mediation service, Housing Department, Citizens Advice Bureau or Police) which may be able to assist you.
Before becoming involved, we will expect you to have approached your neighbour either personally or in writing.
If you feel that matter has gone beyond this approach, contact the Environmental Health Department . Further information will be supplied to help you understand your legal rights. We will also supply you with a noise log form. We will need you to keep a record of the occurrences of noise nuisance over a four week period. Once you have completed this and returned it to our department, we will undertake to assess the extent of the problem and give you a decision on our next step within one week. In all of the above proceedings your name and address will not be disclosed.
Download the Diary of Noise Disturbances log form.
PLEASE ENSURE YOU INCLUDE A FULL NAME AND POSTAL ADDRESS IN ALL CORRESPONDENCE
Environmental Health Service
South Cambridgeshire Hall
Cambourne Business Park
If you have an old or faulty burglar alarm, replace it with one complying with British Standard BS 4737. Notify the local authority that you have an alarm and register a key holder with the police.
If your alarm sounds and the local authority have to disconnect it you are liable for a fine.
Although the amount of noise made by any one person or household may seem negligible, it can make a real difference to the comfort of neighbours and even other members of the household. The following simple measures can be taken:
When buying a new household appliance, ask how noisy it is. If people opt for quiet appliances, manufacturers will make them!
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