Thank you for your patience whilst IT have been resolving the problems. The majority of our systems are now back online and IT are working hard to resolve the final few.
Nearly all problems have been resolved, although customers may still get a "delivery failure" reply if emailing a Council department.
You can still carry out most transactions on our website. If you need to contact us by phone and your call is urgent we will try to help you. If your call is not urgent please contact us in the latter half of next week as we anticipate the first half of the week to be extremely busy.
We apologise for any inconvenience while we work to resolve this problem.
We have a landlord’s duty to carry out certain repairs and maintenance works in order to keep our properties in a safe condition and good working order.
Call our FREE repairs hotline on 0800 085 1313.
...When you report a repair please be ready to give the following information:
Where damage has been caused with intent e.g. vandalism, burglary you must first obtain a Police Incident Number before reporting the damage to Housing Services. This number is required at the time of reporting the repair.
In instances of accidental damage e.g. a cracked wash hand basin, broken WC pan, this will be the tenants responsibility to repair or renew these items.
|Category of repair||Response time|
|Emergency (in office hours)*||Complete within 24 hours|
|Emergency (out of office hours)*||Attend within 2 hours / Complete within 24 hours|
|Urgent repairs (non-emergency)||Complete within 5 working days|
|Non-urgent repair requests||Complete within 20 working days|
|Other repair requests||Ad-hoc as requested/project/planned|
*An emergency is one or more of the following;
Call our FREE repairs hotline on 0800 085 1313 to report a repair issue.
We have a landlord’s duty to carry out certain repairs and maintenance in order to keep our properties in a safe condition and good working order.
However our tenants also have a responsibility too.
You are responsible for:
The repairs that you are responsible for generally include:
Any repairs undertaken that are the tenants responsibility, whether it be damage/misuse or agreed tenant responsibility works, a recharge invoice will be raised to recover the costs.
This is a government scheme that lists 20 common repairs (called qualifying repairs) and sets a prescribed period (number of working days) in which they must be completed.
If we do not complete the repair within the prescribed period you have the right to ask us to get a second contractor. You may also be entitled to compensation in certain circumstances.
If an inspection is needed, we are allowed extra time. If the inspection identifies the need for major works, this is no longer covered under the right to repair and you will be given more details on the target time for completion.
The qualifying repairs must be our responsibility; that is, not caused through misuse.
We will recharge you if the repair is found to be your responsibility.
Our contact centre will determine the priority of repairs at the point of reporting.
Priority will be given to;
This document sets out the Council’s plans for maintenance expenditure over the next five years, based on known budgets at this time. Any changes in future years will obviously have an effect on the programmes shown below.
We remain firmly committed to the delivery of an excellent repairs and maintenance service. We will continue to maintain our properties, making sure they're in a good condition and improve them in line with tenants’ aspirations and expectations.
You need to fill in and return the Tenants Permission for Alterations Form.
Post your form to:
Housing Management Services
South Cambridgeshire District Council
South Cambridgeshire Hall
Cambourne Business Park
Cambridge CB23 6EA
Please note: You must include with this Application a set of plans or diagrams showing your property before and after the proposed alterations or improvements have been carried out.
After receiving your request, we will check your rent account to make sure you do not have any arrears.
If you are in arrears, permission will not be granted. You will need to re-apply once the rent account is clear.
We will reply within 10 working days of receipt of your letter to inform you of our decision.
If permission is granted, you must notify your housing services officer on completion of works, in order for arrangements to be made to inspect the alterations.
If you have carried out any improvements and later decide to buy your home, the work you have done will not increase the price of your home.
If you have carried out any improvements with our permission and want to move, you may be able to claim compensation under the government’s compensation for improvements scheme.
If you want to move and have altered the layout of the property or made any additions without our permission, you may be required to remove them and return the property to its original condition.
You may also be recharged for any further work we are required to do as a result.
Before carrying out any works, you must check if planning permission is required.
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