Thank you for your patience whilst IT have been resolving the problems. The majority of our systems are now back online and IT are working hard to resolve the final few.
Nearly all problems have been resolved, although customers may still get a "delivery failure" reply if emailing a Council department.
You can still carry out most transactions on our website. If you need to contact us by phone and your call is urgent we will try to help you. If your call is not urgent please contact us in the latter half of next week as we anticipate the first half of the week to be extremely busy.
We apologise for any inconvenience while we work to resolve this problem.
We offer a visiting support service to our residents, aged 65 years and over.
This is a short-term support service providing confidential, emotional, financial and practical support and promoting independent living in the community
The Visiting Support Service can offer you support with:
Tackling loneliness and isolation
Visit our Toolkit for Tackling Loneliness and Isolation web page to find out about different groups and gatherings aimed at helping tackle social isolation and loneliness in your area.
Supporting you professionally without making any judgements about you and your situation.
Making a positive contribution to the wider community
We can signpost you to community activities and put you in touch with local volunteering services.
Pointing you in the right direction of other professionals who can help with individual problems in a personal and confidential way – for example Occupational Therapist to assist with adaptations to your property.
This visiting support service is FREE.
Each person is to complete a needs and risk assessment, to appraise their eligibility for the service.
This assessment will be carried out confidentially and in a sensitive way.
You can access the visiting support service with a referral. This can either be;
To make a referral, please complete our online visiting support service referral form.
For further information, please read our Visiting Support Brochure or contact us on 03450 450 051.
We also provide a Community Lifeline Service.
Find out more about this on our Community Lifeline Service web page.
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