Major IT issue

Thank you for your patience whilst IT have been resolving the problems. The majority of our systems are now back online and IT are working hard to resolve the final few.

Nearly all problems have been resolved, although customers may still get a "delivery failure" reply if emailing a Council department.

You can still carry out most transactions on our website. If you need to contact us by phone and your call is urgent we will try to help you. If your call is not urgent please contact us in the latter half of next week as we anticipate the first half of the week to be extremely busy.

We apologise for any inconvenience while we work to resolve this problem.

Visiting support service

Visiting support service promoting independent living in the community.

We offer a visiting support service to our residents, aged 65 years and over.

This is a short-term support service providing confidential, emotional, financial and practical support and promoting independent living in the community

Apply for our Visiting Support Service


So what's the visiting support service about?

The Visiting Support Service can offer you support with:

Economic Well-being

  • Debt
  • budgeting 
  • understanding and claiming your welfare benefit entitlements, 
  • application forms.

Health

  • assist you in getting the help that you need to remain independent within your own home
  • finding solutions for personal care, cooking, laundry, shopping and gardening.

Tackling loneliness and isolation

  • Working with you to find local groups and social clubs for you to join
  • help you to find ways in which to learn a new skill or attending an exercise group.

    Visit our Toolkit for Tackling Loneliness and Isolation web page to find out about different groups and gatherings aimed at helping tackle social isolation and loneliness in your area.

Staying safe 
Supporting you professionally without making any judgements about you and your situation.

Making a positive contribution to the wider community
We can signpost you to community activities and put you in touch with local volunteering services.

Signposting 
Pointing you in the right direction of other professionals who can help with individual problems in a personal and confidential way – for example Occupational Therapist to assist with adaptations to your property.

How much does the visiting support service cost?

This visiting support service is FREE. 

Each person is to complete a needs and risk assessment, to appraise their eligibility for the service.

This assessment will be carried out confidentially and in a sensitive way.

How do I access this service?


You can access the visiting support service with a referral. This can either be;

  • A self-referral, or
  • a referral from other council officers, GP’s, family members, community navigators, health, social care or the voluntary sector.

To make a referral, please complete our online visiting support service referral form.

For further information, please read our Visiting Support Brochure or contact us on 03450 450 051.

We also provide a Community Lifeline Service.
Find out more about this on our Community Lifeline Service web page.

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