Major IT issue

Thank you for your patience whilst IT have been resolving the problems. The majority of our systems are now back online and IT are working hard to resolve the final few.

Nearly all problems have been resolved, although customers may still get a "delivery failure" reply if emailing a Council department.

You can still carry out most transactions on our website. If you need to contact us by phone and your call is urgent we will try to help you. If your call is not urgent please contact us in the latter half of next week as we anticipate the first half of the week to be extremely busy.

We apologise for any inconvenience while we work to resolve this problem.

Revenues and Benefits Privacy Notice

Last updated: 25 May 2018

This privacy notice provides you with information about what we do with your personal data (information that is about you and identifies you).

We have recently updated our Privacy Notice to include changes to address the new standards introduced by the European data protection law, known as the General Data Protection Regulation (GDPR).

Below sets out how we, South Cambridgeshire District Council (SCDC), collect, store and handle your personal information and what your information rights are.

What we mean by personal information is any information that can be collected via a paper or online form, by telephone, email, CCTV or by a member of our staff.

 

Council Tax Privacy Notice

Benefits Privacy Notice

Benefits DHP (Discretionary Housing Payment)

NNDR Privacy Notice

Housing Rents Privacy Notice

Council Tax Privacy Notice

Why are we asking for your personal information?

We require your personal data to enable us to calculate and collect your Council Tax. This is a legal obligation as set out in the Local Government Finance Act 1992. As part of this obligation, there may be some instances we may need to process special category data, in line with Article 9(2)(b) of the GPDR.  We may automate decisions and where we do so we will inform you as soon as reasonably practicable.

You hold the following rights with regard to the personal data you provide us:

  • Right to Access – You have the right to access (receive a copy) of your personal data and supplementary information.
  • Right to Rectification – You have the right to have any inaccurate or incomplete personal data rectified.
  • Right to Object – You have the right to object for the purposes of direct Marketing
  • Right to Restriction – You have the right to request a restriction of the processing of your personal data in situations where it is inaccurate, unlawful, and no longer needed for the purposes for which it was originally collected, or if a withdrawal of consent has been made.

If any of the information we have about you is incorrect, please tell us as soon as possible, as we are reliant on you assisting us to keep your information accurate and up to date.

Sharing your information

We may share your personal data within internal departments of the Council, local partner authorities and Government departments as required. We do not routinely process any information about you outside the UK. We will not transfer your personal data outside of the EU. We may process the information you provide to prevent and detect fraud and may supply information to government agencies, credit reference agencies, audit or other external bodies for such purposes. We participate in the government’s National Fraud Initiative, please read their website to find out more.

Retention of your personal information

We only keep your information as long as necessary, for some items this will be dictated by law. You can find out more in the Councils Retention Policy.

South Cambridgeshire District Council is a registered Data Controller with the Information Commissioners Office.

You can find out more about how we handle your data by visiting the Councils Privacy Notice page. If you have a query regarding your rights please contact the Data Protection Officer who can be contacted by emailing infogov@3csharedservices.org or you can write to the Council and mark your letter for the attention of the Data Protection Officer. Alternatively you can call 01954 713318.

You have the right to lodge a complaint with the Information Commissioners Office (ICO) should you believe any part of this statement to be unlawful.

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Benefits Privacy Notice

Why are we asking for your personal information?

We require your personal data to enable us to calculate entitlement to Housing Benefit and Local Council Tax Support. This is a legal obligation as set out in the Housing Benefit Regulations 2006 and the Local Government Finance Act 2012. As part of this obligation, there may be some instances we may need to process special category data, in line with Article 9(2)(b) of the GPDR. We may automate decisions and where we do so we will inform you as soon as reasonably practicable.

You hold the following rights with regard to the personal data you provide us:

  • Right to Access – You have the right to access (receive a copy) of your personal data and supplementary information.
  • Right to Rectification – You have the right to have any inaccurate or incomplete personal data rectified.
  • Right to Object – You have the right to object for the purposes of direct Marketing
  • Right to Restriction – You have the right to request a restriction of the processing of your personal data in situations where it is inaccurate, unlawful, and no longer needed for the purposes for which it was originally collected, or if a withdrawal of consent has been made.

If any of the information we have about you is incorrect, please tell us as soon as possible, as we are reliant on you assisting us to keep your information accurate and up to date.

Sharing your information

We may share your personal data within internal departments of the Council, local partner authorities and Government departments as required. We do not routinely process any information about you outside the UK. We will not transfer your personal data outside of the EU. We may process the information you provide to prevent and detect fraud and may supply information to government agencies, credit reference agencies, audit or other external bodies for such purposes. We participate in the government’s National Fraud Initiative, please read their website to find out more.

Retention of your personal information

We only keep your information as long as necessary, for some items this will be dictated by law. You can find out more in the Councils Retention Policy.

South Cambridgeshire District Council is a registered Data Controller with the Information Commissioners Office. You can find out more about how we handle your data by visiting the Councils Privacy Notice page. If you have a query regarding your rights please contact the  Data Protection Officer who can be contacted by emailing infogov@3csharedservices.org or you can write to the Council and mark your letter for the attention of the Data Protection Officer. Alternatively you can call 01954 713318.

You have the right to complain to the Information Commissioners Office (ICO) should you believe any part of this statement to be unlawful.

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Benefits DHP (Discretionary Housing Payment)

Why are we asking for your personal information?

We require your personal data to enable us to consider your application for financial support under the Discretionary Housing Payment scheme. As part of this scheme, there may be some instances we may need to process special category data, in line with Article 9(2)(b) of the GPDR. We may automate decisions and where we do so we will inform you as soon as reasonably practicable.

You hold the following rights with regard to the personal data you provide us:

  • Right to Access – You have the right to access (receive a copy) of your personal data and supplementary information.
  • Right to Rectification – You have the right to have any inaccurate or incomplete personal data rectified.
  • Right to Object – You have the right to object for the purposes of direct Marketing
  • Right to Restriction – You have the right to request a restriction of the processing of your personal data in situations where it is inaccurate, unlawful, and no longer needed for the purposes for which it was originally collected, or if a withdrawal of consent has been made.

If any of the information we have about you is incorrect, please tell us as soon as possible, as we are reliant on you assisting us to keep your information accurate and up to date.

Sharing your information

We may share your personal data within internal departments of the Council, local partner authorities and Government departments as required. We do not routinely process any information about you outside the UK. We will not transfer your personal data outside of the EU. We may process the information you provide to prevent and detect fraud and may supply information to government agencies, credit reference agencies, audit or other external bodies for such purposes. We participate in the government’s National Fraud Initiative, please read their website to find out more information.

Retention of your personal information

We only keep your information as long as necessary, for some items this will be dictated by law. You can find out more in the Councils Retention Policy.

South Cambridgeshire District Council is a registered Data Controller with the Information Commissioners Office. You can find out more about how we handle your data by visiting the Councils Privacy Notice page. If you have a query regarding your rights please contact the  Data Protection Officer who can be contacted by emailing infogov@3csharedservices.org or you can write to the Council and mark your letter for the attention of the Data Protection Officer. Alternatively you can call 01954 713318.

You have the right to complain to the Information Commissioners Office (ICO) should you believe any part of this statement to be unlawful.

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NNDR Privacy Notice

Why are we asking for your personal information?

We require your personal data to enable us to collect Business Rates. This is a legal obligation as set out in the Local Government Finance Act 1988. Most information processed for Business Rates would not be considered to be personal data, although there may be some occasions when this may apply. As part of this obligation, there may also be some instances  where we may need to process special category data, in line with Article 9(2)(b) of the GPDR.  We may automate decisions and where we do so we will inform you as soon as reasonably practicable.

You hold the following rights with regard to the personal data you provide us:

  • Right to Access – You have the right to access (receive a copy) of your personal data and supplementary information.
  • Right to Rectification – You have the right to have any inaccurate or incomplete personal data rectified.
  • Right to Object – You have the right to object for the purposes of direct Marketing
  • Right to Restriction – You have the right to request a restriction of the processing of your personal data in situations where it is inaccurate, unlawful, and no longer needed for the purposes for which it was originally collected, or if a withdrawal of consent has been made.

If any of the information we have about you is incorrect, please tell us as soon as possible, as we are reliant on you assisting us to keep your information accurate and up to date.

Sharing your information

We may share your personal data within internal departments of the Council, local partner authorities and Government departments as required. We do not routinely process any information about you outside the UK. We will not transfer your personal data outside of the EU. We may process the information you provide to prevent and detect fraud and may supply information to government agencies, credit reference agencies, audit or other external bodies for such purposes. We participate in the government’s National Fraud Initiative, please read their website to find out more information.

Retention of your personal information

We only keep your information as long as necessary, for some items this will be dictated by law. You can find out more in the Councils Retention Policy.

South Cambridgeshire District Council is a registered Data Controller with the Information Commissioners Office.  You can find out more about how we handle your data by visiting the Councils Privacy Notice page. If you have a query regarding your rights please contact the Data Protection Officer who can be contacted by emailing infogov@3csharedservices.org or you can write to the Council and mark your letter for the attention of the Data Protection Officer. Alternatively you can call 01954 713318.

You have the right to complain to the Information Commissioners Office (ICO) should you believe any part of this statement to be unlawful.

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Housing Rents Privacy Notice

Why are we asking for your personal information?

We process your data in line with our contact (your tenancy agreement) . As part of this contract, there may be some instances where  we may need to process special category data, in line with Article 9(2)(b) of the GPDR.  We may automate decisions and where we do so we will inform you as soon as reasonably practicable.

You hold the following rights with regard to the personal data you provide us:

  • Right to Access – You have the right to access (receive a copy) of your personal data and supplementary information.
  • Right to Rectification – You have the right to have any inaccurate or incomplete personal data rectified.
  • Right to Object – You have the right to object for the purposes of direct Marketing
  • Right to Erasure – You have the right to request that your personal data is erased if it is no longer necessary for the purposes for which is was collected
  • Right to Portability – You have the right to receive the personal data you have provided in a structured and commonly used way.
  • Right to Restriction – You have the right to request a restriction of the processing of your personal data in situations where it is inaccurate, unlawful, and no longer needed for the purposes for which it was originally collected, or if a withdrawal of consent has been made.

If any of the information we have about you is incorrect, please tell us as soon as possible, as we are reliant on you assisting us to keep your information accurate and up to date.

Sharing your information

We may share your personal data within internal departments of the Council, local partner authorities and Government departments as required. We do not routinely process any information about you outside the UK. We will not transfer your personal data outside of the EU. We may process the information you provide to prevent and detect fraud and may supply information to government agencies, credit reference agencies, audit or other external bodies for such purposes. We participate in the government’s National Fraud Initiative, please read their website to find out more information.

Retention of your personal information

We only keep your information as long as necessary, for some items this will be dictated by law. You can find out more in the Councils Retention Policy.

South Cambridgeshire District Council is a registered Data Controller with the Information Commissioners Office.  You can find out more about how we handle your data by visiting the Councils Privacy Notice page. If you have a query regarding your rights please contact the Data Protection Officer who can be contacted by emailing infogov@3csharedservices.org or you can write to the Council and mark your letter for the attention of the Data Protection Officer. Alternatively you can call 01954 713318.

You have the right to complain to the Information Commissioners Office (ICO) should you believe any part of this statement to be unlawful.

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