Major IT issue

We are working to resolve IT problems that mean people completing benefit online forms may not be able to complete or submit them.

The problems also mean that our staff and contact service are not able to access all their computer systems.

You can still carry out most transactions on our website. If you need to contact us by phone and your call is urgent we will try to help you. If your call is not urgent please contact us next week.

Apologies for the inconvenience while we resolve this problem.

Efficiency plan

Our recent efficiency plan is available below as a document to download, this is published in response to the Government's invitation to apply for a multi-year financial settlement for the period ending March 2020.

Efficiency plan 2016-2020

efficiency_plan_2016-2020.pdf

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