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Ways to contact us

Do it online

You can use one of our self-service forms to pay for it, apply for it and report it online.

Pay for it

Apply for it

Report it 

If your query doesn't fall under one of these categories you can also contact us 24 hours a day using our online form.

Have you received exceptional service?

If yes, please be aware we have a staff recognition scheme, which you can use to nominate a member of staff and they may receive an award.

Other ways to contact us

If you couldn't find what you were looking for online, you can contact us using the details below. Our contact centre is open between 8am and 5:30pm, Monday to Friday.

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Benefits 03450 450 061
Fraud hotline 0800 7311 892
Building control

0300 772 9622


- Council tax

- Business rates

03450 450 064 





03450 455 216

Environmental services

- Refuse

- Licensing

03450 450 063



Elections 03450 455 214
Housing / homelessness 03450 450 051

Housing repairs

(24 hour service)


0800 0851 313


Planning 03450 455 215

Automated 24/7 Payments Line

(Council Tax, Rent, Business Rates, Sundry Debt Invoices)


03450 455 218


Press Office (for media use only)
Facilities management 01954 713067
For all other enquiries 03450 450 500

Emergency Out of Hours Numbers (after 5.30pm):

Dangerous Structure Enquiries (Building Control): 0300 772 9622

Environmental Health Emergency: 0845 609 5437

Homelessness Emergency Service: 01253 501117

Complaints and feedback

If you wish to contact us to make a complaint, please view our complaints and feedback information.

If you need to send something to us, here is our postal address:

South Cambridgeshire Hall
Cambourne Business Park
CB23 6EA

If you would like to visit us, here is a map to help you:

See our page on how to find the council.


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